Field Intelligence Designed Around Real Operational Questions
Most store audit programs answer one question: did the store meet the checklist? Signal Retail answers the questions that matter: What do customers actually experience? Where does execution break down? What patterns appear across locations that no single manager report reveals?
These visits are unannounced. Our auditors enter your stores as normal customers, complete a structured observation, make a purchase where required, and submit evidence-backed reports through our QA review process. Anonymous auditors observe and report. They do not fix, correct, or interfere with store operations.
Retail Integrity Audit
The comprehensive store intelligence visit.
A full-store anonymous visit covering the customer journey from parking to purchase. Assessments span store condition, department execution, pricing and signage accuracy, associate engagement, and checkout experience.
Checkout Experience Audit
Your highest-friction moment, documented in detail.
A targeted observation of every checkout mode: cashier lanes, self-checkout kiosks, express lanes, and payment processing. Documents wait times, lane availability, associate engagement, loyalty prompts, coupon handling, and receipt accuracy.
Price, Tag and Promotion Integrity Audit
The gap between advertised and actual.
A structured section-by-section observation of shelf label presence, promotional sign accuracy, weekly ad execution, and receipt vs. advertised price comparison. Identifies missing labels, expired signs, and pricing discrepancies before customers do.
Policy Drift and Metric Pressure Audit
Neutral observation of behavior that may indicate execution inconsistency.
A structured observation designed to identify patterns that may indicate policy drift or KPI pressure — documented with evidence-based language and flagged for your internal review team. Not an investigation. Not an accusation. An intelligence report.
Competitor Intelligence Visit
See what customers experience across the street.
An anonymous observation of a competing store location — executed with the same evidence standard and scoring rubric we apply to your own locations. Documents customer journey, merchandising execution, checkout experience, pricing presentation, and facility condition.
These visits are disclosed and client-authorized. Our field representatives work in an approved capacity and may fix, correct, verify, or reset within the scope of the client authorization. Written authorization is required before any recovery work begins.
Authorized Store Recovery
Hands-on execution for clients with approved access.
A client-authorized field visit where trained representatives verify and correct promotional execution, reset display areas, correct pricing under authorization, and document compliance before and after. Requires written client authorization specifying store locations and scope of permitted work.
| Add-On | Description | Price |
|---|---|---|
| Same-Day Escalation Alert | Critical findings reported same-day | $75/incident |
| Photo Appendix | Full annotated photo set | $50/visit |
| Return Policy Test | Documented return experience observation | $125/test |
| Competitor Comparison | Side-by-side competitor section added to report | $175/addition |
| Monthly Executive Dashboard | Aggregated findings summary | $350/month |
| Regional Trend Report | Multi-store pattern analysis | $750/quarter |
| Re-Shop Verification | Second visit to verify correction of prior finding | 50% of visit price |
Not sure where to start?
The Signal Retail 10-Store Pilot gives you evidence-backed field intelligence from 10 locations — for $7,500. No long-term commitment.
| Program | Stores / Month | Starting Price |
|---|---|---|
| Regional Pulse | 4–8 | $3,000–$5,000/month |
| Network Monitor | 10–25 | $5,000–$9,000/month |
| Portfolio Intelligence | 25–80 | $9,000–$15,000/month |
| Enterprise | Custom | Custom quote |
All recurring programs include a dedicated account manager, monthly summary, and quarterly trend reporting.
Request a Program Proposal