Reporting and Dashboards
The intelligence layer between your store network and your executive team.
Request a Sample ReportIndividual Store Reports
Cover Page
Store name, visit date, auditor tier, QA review notation.
Overall Store Score
0–100 composite score with rating band: Excellent / Good / Adequate / Below Standard / Critical.
Severity Summary
Count of Critical, High, Medium, Low, and Informational findings.
Executive Summary
150–250 words summarizing the customer experience, top findings, and recommended priorities — written for a non-technical executive audience.
Category Scores
Eight weighted categories: First Impression, Cleanliness, Department Condition, Signage/Pricing, Associate Availability, Checkout, Facility, Brand Impression.
Issue Log
Every finding with description, severity tag, location in store, and photo reference.
Customer Journey Timeline
Chronological narrative of what a customer experienced from parking lot entry to receipt.
Photo Evidence Appendix
All photos referenced in the report, organized by finding.
Aggregate Dashboards
- Store Score Ranking: All visited stores ranked by composite score
- Category Performance Heat Map: All stores, all eight categories — color-coded to show where the network is strong and where it struggles
- Top Issues by Frequency: Which findings appeared across 5+ stores? 10+ stores? These are systemic
- Critical and High Finding Log: All Critical and High findings across the program, grouped by category and store
- Trend Analysis (Ongoing Programs): Month-over-month score change per store and per category
- Regional Comparison (Multi-Market Programs): Side-by-side market performance comparison
Individual store reports are delivered within 48–72 hours of each completed visit. Aggregate dashboards are delivered within 5 business days of the final visit in a program window.
All reports are delivered as professionally formatted PDFs via secure email delivery. Enterprise clients can request reporting in alternative formats for integration with internal systems.
Future: Enterprise clients will have access to a dedicated client portal where all reports, scores, and trends are visible in a single dashboard view.